diff --git a/app/views/submission_events/index.html.erb b/app/views/submission_events/index.html.erb
index 96a1b8326..821b54a98 100644
--- a/app/views/submission_events/index.html.erb
+++ b/app/views/submission_events/index.html.erb
@@ -43,7 +43,8 @@
           </div>
           <p class="text-base-content/80 mt-1">
             <% if event.event_type == 'complete_verification' %>
-              <%= t('submission_event_names.complete_verification_by_html', provider: event.data['method'], submitter_name:) %>
+              <% identity_name = [event.data['firstname'], event.data['lastname']].compact_blank.join(' ') %>
+              <%= t('submission_event_names.complete_verification_by_html', provider: event.data['method'], submitter_name: identity_name.presence || submitter_name) %>
             <% elsif event.event_type == 'invite_party' && (invited_submitter = @submission.submitters.find { |e| e.uuid == event.data['uuid'] }) && (name = @submission.template_submitters.find { |e| e['uuid'] == event.data['uuid'] }&.dig('name')) %>
               <%= t('submission_event_names.invite_party_by_html', invited_submitter_name: [invited_submitter.name || invited_submitter.email || invited_submitter.phone, name].join(' '), submitter_name:) %>
             <% elsif event.event_type == 'delegate_form' %>
diff --git a/lib/submissions/generate_audit_trail.rb b/lib/submissions/generate_audit_trail.rb
index f4b6e272e..9b01bdd55 100644
--- a/lib/submissions/generate_audit_trail.rb
+++ b/lib/submissions/generate_audit_trail.rb
@@ -487,8 +487,11 @@ module Submissions
 
         text =
           if event.event_type == 'complete_verification'
-            I18n.t('submission_event_names.complete_verification_by_html', provider: event.data['method'],
-                                                                           submitter_name:)
+            identity_name = [event.data['firstname'], event.data['lastname']].compact_blank.join(' ')
+            identity_name = TextUtils.maybe_rtl_reverse(identity_name) if identity_name.present?
+
+            I18n.t('submission_event_names.complete_verification_by_html',
+                   provider: event.data['method'], submitter_name: identity_name.presence || submitter_name)
           elsif event.event_type == 'invite_party' &&
                 (invited_submitter = submission.submitters.find { |e| e.uuid == event.data['uuid'] }) &&
                 (name = submission.template_submitters.find { |e| e['uuid'] == event.data['uuid'] }&.dig('name'))