diff --git a/lib/submitters/create_stamp_attachment.rb b/lib/submitters/create_stamp_attachment.rb
index 5b5f1d64..b08e2363 100644
--- a/lib/submitters/create_stamp_attachment.rb
+++ b/lib/submitters/create_stamp_attachment.rb
@@ -67,25 +67,16 @@ module Submitters
     end
 
     def build_text_image(submitter)
-      time = I18n.l(submitter.completed_at.in_time_zone(submitter.submission.account.timezone),
-                    format: :long,
-                    locale: submitter.submission.account.locale)
+      if submitter.completed_at
+        time = I18n.l(submitter.completed_at.in_time_zone(submitter.submission.account.timezone),
+                      format: :long,
+                      locale: submitter.submission.account.locale)
 
-      timezone = TimeUtils.timezone_abbr(submitter.submission.account.timezone, submitter.completed_at)
+        timezone = TimeUtils.timezone_abbr(submitter.submission.account.timezone, submitter.completed_at)
+      end
 
-      name = if submitter.name.present? && submitter.email.present?
-               "#{submitter.name} #{submitter.email}"
-             else
-               submitter.name || submitter.email || submitter.phone
-             end
-
-      role = if submitter.submission.template_submitters.size > 1
-               item = submitter.submission.template_submitters.find { |e| e['uuid'] == submitter.uuid }
-
-               "#{I18n.t(:role, locale: submitter.account.locale)}: #{item['name']}\n"
-             else
-               ''
-             end
+      name = build_name(submitter)
+      role = build_role(submitter)
 
       digitally_signed_by = I18n.t(:digitally_signed_by, locale: submitter.submission.account.locale)
 
@@ -97,6 +88,24 @@ module Submitters
       Vips::Image.text(text, width: WIDTH, height: HEIGHT, wrap: :'word-char')
     end
 
+    def build_name(submitter)
+      if submitter.name.present? && submitter.email.present?
+        "#{submitter.name} #{submitter.email}"
+      else
+        submitter.name || submitter.email || submitter.phone
+      end
+    end
+
+    def build_role(submitter)
+      if submitter.submission.template_submitters.size > 1
+        item = submitter.submission.template_submitters.find { |e| e['uuid'] == submitter.uuid }
+
+        "#{I18n.t(:role, locale: submitter.account.locale)}: #{item['name']}\n"
+      else
+        ''
+      end
+    end
+
     def load_logo(_submitter)
       PdfIcons.stamp_logo_io
     end